Data protection officer
ViCoTec IT security & data protection GmbH & Co. KG
You can contact the data protection officer as follows:
Thorsten Brendel / ViCoTec IT Security & Data Protection GmbH & Co. KG
+49 441 2057 222 0
TECTIX Ticketing UG (limited liability), based in Düsseldorf (hereinafter: 'TECTIX' or 'we'), takes user data protection very seriously. We handle the personal data that we collect in the course of our business operations with the greatest care.
TECTIX will only use your personal data in accordance with the terms of this data protection declaration.
Basis and reasons for the processing of data;
How we use this information;
Security of your data;
1. Basis and reasons for data collection
TECTIX collects data because this is necessary for the provision of our services.
The data collected is used to enable our customers to purchase tickets in a safe and reliable way through our application and to maintain, secure and improve our application.
In order to be able to process a financial transaction successfully, we will request the following data: first and last name, address, zip code, city and country, email address, telephone number and date of birth. This data is important so that we can correspond with you about the status of your transaction, to purchase the tickets, to contact you if there is a problem and to decide whether the person paying is old enough to buy the tickets and attend the event.
In addition, if you have given your express permission, TECTIX will use your data to provide you with personalized content, such as more relevant search results and relevant upcoming events.
Data is collected in the following ways:
Data you provide to us:
When you create a profile / account within our application, you provide us with certain personal data (e.g. name, email address, telephone number).
Data that we receive as a result of your use of our services:
We collect information about the services you use and the way you use them. This data includes: device data, log file data, location data, unique application numbers, local storage, cookies and similar technologies.
2. Use of data
We use data collected with the help of cookies and other technologies to improve your user experience and the overall quality of our services. Our systems analyze your content in order to provide you with relevant product functions, such as B. Matching search results, personalized advertising and spam and malware detection.
We ask for your consent before we use data for purposes other than those described in this data protection declaration.
We do not pass on any personal data to companies, organizations and individuals outside of TECTIX, unless the passing on of this data is necessary for the provision of our services. TECTIX will only pass on your data to its customers if you have given your express permission for the data collected by TECTIX to be passed on to our customers by declaring your consent to our customer’s data protection declaration for specifically defined purposes.
If your express permission allows, TECTIX will - upon request - pass on your data to the artists / organizers for whom you have bought tickets and / or their legal representatives.
TECTIX will only pass on your personal data in accordance with the applicable German law.
3. Security and duration of storage of your data
At TECTIX we do everything we can to protect users from unauthorized access or unauthorized modification, disclosure or deletion of data in our possession. We limit access to your personal data to employees who need this data in order to offer you our service. Our security systems meet the requirements of European and national legislation in the area of the protection of personal data and your data is only stored on servers within the EU.
TECTIX stores your data the entire time you actively use our application. Your data will be removed after 36 months of inactivity.
If we receive a formal written complaint, we will contact the person who made the complaint to discuss follow-up action.
4. Additional comments
You can evaluate the personal information you provide to us yourself and make any desired changes to your information. These changes can be made on the TECTIX website.
If we receive a written complaint, we will contact the person who made the complaint to discuss follow-up action.
You have the right to ask us to delete your data at any time. You can submit a corresponding request via firstname.lastname@example.org. One of our employees will then contact you as soon as possible to confirm that your data has been deleted.
TECTIX Ticketing UG (limited liability)
At the Wehrhahn 40
40 221 Düsseldorf